Zendesk AI
AI agents and copilot tools built into a leading help-desk platform
About Zendesk AI
Zendesk is a widely used customer service platform whose AI features include AI agents that resolve common tickets autonomously and an agent copilot that drafts replies and suggests next steps for human support staff. It's used by more than 100,000 businesses of varying sizes for ticketing, messaging, and voice support. AI capabilities are available at different tiers, with more advanced automation reserved for an add-on tier.
Notable for: AI agents and copilot built into one of the most widely used help-desk platforms
Pricing: Base plans from around $19/agent/month; Suite plans $55-115/agent/month; Advanced AI add-on around $50/agent/month
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