Forethought

About Forethought

Forethought is an AI customer support platform that triages incoming tickets, suggests or auto-generates responses, and resolves common queries before they reach a human agent. It was acquired by Zendesk in March 2026 and continues to operate as part of Zendesk's broader AI support offerings. Pricing blends a platform access fee with outcome-based charges for automated resolutions.

Notable for: AI ticket triage and resolution, now part of Zendesk

Pricing: Not publicly listed; typical annual contracts historically ranged roughly $36,000-155,000 on a platform-plus-usage model