Fin (Intercom)
AI customer service agent that resolves support tickets autonomously
About Fin (Intercom)
Fin is an AI customer service agent built by Intercom that resolves support conversations autonomously across chat, email, and voice channels, escalating to human agents only when needed. Intercom rebranded around the Fin product in 2026 to emphasize its shift toward autonomous customer service agents rather than a traditional help-desk tool. It's priced per resolved outcome rather than a flat per-seat fee.
Notable for: Outcome-based pricing for autonomous AI support resolutions
Pricing: Priced per resolution at roughly $0.99/outcome, with a 50-outcome monthly minimum (about $49.50/month) when used standalone; Intercom seat pricing applies when bundled
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