Freshworks (Freddy AI)
Freddy AI copilot embedded across Freshworks' support and sales apps
About Freshworks (Freddy AI)
Freddy AI is the AI assistant embedded across Freshworks' suite of products, including Freshdesk and Freshservice, offering ticket summarization, suggested replies, and autonomous resolution of common support requests. It's built into Freshworks' existing customer service and IT service management tools rather than sold as a standalone product. Pricing is layered on top of the base Freshworks product subscriptions.
Notable for: AI copilot layered across an established customer service suite
Pricing: Freddy AI Copilot around $29/agent/month (annual, on Pro/Enterprise plans); Freddy AI Agent priced per session, roughly $49 per 100 sessions
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